We Are Here To Help!

Pragmatic Works’ support services are just as easy and efficient as our products! You can get answers to questions in our support forum or FAQs. Need help right away? Our software is supported by real people who actually answer the phone, reply to emails and, if needed, will provide a free web meeting to experience and better understand your issue.

Support Heroes

Brian Knight

Brian Knight

Brian Knight is the owner and founder of Pragmatic Works and is a serial entrepreneur, starting up other companies throughout his prolific career. Brian is a contributing columnist at several technical magazines and does regular webcasts. He is the author of more than fifteen technical books. Brian has spoken at dozens of conferences like PASS, SQL Connections and TechEd and many Code Camps. He has received a number of awards from the state, governor and press including the Business Ambassador Award (Governor) and Top CEO (Jacksonville Magazine). He is on the board of the region’s Chamber of Commerce and Economic Development Corporation.

Tim Moolic

Tim Moolic

Tim Moolic has more than 20 years of experience executing sales, marketing and alliance strategies for software and consulting companies. Tim founded his first software and consulting business in 1996 and has worked with a wide range of enterprise software solutions including systems management, automated testing, database and online collaboration tools. As a Principal Partner with Pragmatic Works, he has helped the company grow from its first sale to more than 7,500 customers worldwide with a focus on the SQL Server DBA, Developer and the Power BI Data Consumer.

Adam Jorgensen

Adam Jorgensen

Adam Jorgensen has over 15 years of experience leading organizations to exponential growth through transformational change. His focus is on creating organizational systems that equip high potential teams, empower them through insights and engage them to drive their growth. He also serves on multiple boards including as Executive Vice President of PASS, the nonprofit global community of data professionals with over 200,000 members. He has been speaking and writing on these topics for over a decade. Adam is often a featured expert in media coverage, trade publications and industry events as an expert in data culture, insights and strategy. He has authored more than a dozen books on similar topics.

Robert Beatty

Robert Beatty

Robert Beatty has proven experience in leading strategic partnerships, marketing, solution sales, professional services, software sales and channel business development teams and initiatives. With more than 20 years of experience building and leading sales, Robert has founded/co-founded 3 companies all focused on the Microsoft data platform. Robert now leads the Alliance line of business for Pragmatic Works, which has over 6,000 customers worldwide and is aligned with some of the largest Fortune 500 companies. Robert continues to add bottom line revenue to the company by creating more alliance partners that support the Microsoft Data and Cloud Platform.

John Welch

John Welch

John Welch leads the development of a suite of products that make developing, managing and documenting data solutions easier. John has been successfully delivering IT solutions to business problems since 1994, and has been focused on business intelligence and data warehousing technologies since 2001. He is a Microsoft Most Valued Professional (MVP), and a frequent presenter on SQL Server and data topics. He also contributes to several open source projects and community initiatives targeted toward making data professionals work more productive.

Ryan Dowd

Ryan Dowd

As Vice President of Sales, Ryan is responsible for the strategic growth of our enterprise business units across the world. Having risen through the ranks from Director of Regional Sales, Ryan works closely with our Microsoft partners and our Alliance team to grow and expand upon existing partnerships and create new opportunities for joint initiatives. Ryan leads our high-performing sales team and is pivotal in crafting our go-to-market messaging.

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